Legal
Terms of Service
Effective date: 13 November 2026
01About these terms
These Terms of Service govern access to and use of the TALAEA Fleet App (“App”), operated by TALAEA AL ZAHEYA ASSO (“Company”, “we”, “us”, or “our”) in the Sultanate of Oman.
By creating an account or using the App, you agree to these terms. If you do not agree, you must discontinue use.
02Purpose of the App
The App supports company fleet administration, employee records, document management, and related operational activities. Access is intended for employees and other users authorised by the Company.
Features may vary according to your assigned role and permissions.
03Accounts and access
Employees may create accounts using accurate information. Registration does not automatically authorise access to all company information or functions. The Company may verify eligibility and assign, restrict, or withdraw permissions.
You must keep your login credentials confidential, avoid sharing your account, and promptly report suspected unauthorised access to fleet@talaeaalzaheya.com.
You must not use another person’s identity or access records outside your authorised responsibilities.
04Accurate records and documents
You are responsible for ensuring that information and documents you submit are accurate, relevant, and submitted with appropriate authority.
You must not upload forged documents, enter misleading operational records, conceal incidents, or alter information without authorisation. Report errors promptly so they can be reviewed and corrected.
Submitting a record through the App does not itself constitute Company approval.
05Acceptable use
You must not:
- Access, copy, disclose, or distribute confidential information without authorisation.
- Upload unlawful content, malicious software, or material that infringes another person’s rights.
- Bypass security controls, misuse integrations, or interfere with the App’s operation.
- Use the App for harassment, fraud, unlawful surveillance, or other unlawful activities.
06Company vehicle location data
The App may display company vehicle GPS location data supplied by various In-Vehicle Monitoring System (IVMS) providers.
Vehicle locations may be associated with employees assigned to those vehicles. The App does not collect GPS location directly from employees’ personal devices.
IVMS information may be delayed, incomplete, or inaccurate because of network coverage, equipment faults, or provider availability. Verify information before relying on it for operational decisions.
These terms do not replace any required employee tracking notice or other applicable privacy requirements.
07Privacy and online storage
Employee details, uploaded documents, and other App records are stored online.
Our separate Privacy Policy explains how personal information is collected, used, shared, protected, retained, and deleted. Accessing the App does not authorise unrestricted use or disclosure of employee information.
Privacy enquiries may be sent to fleet@talaeaalzaheya.com.
08Third-party services
The App relies on hosting, storage, authentication, IVMS, and other service providers where integrated. Their availability and technical limitations may affect App functions.
You must not access third-party systems through the App without authorisation. Relevant third-party terms may also apply.
09Safety and operational decisions
The App supports administration and does not replace vehicle inspections, approved journey procedures, emergency communications, or professional judgement.
Do not operate the App while driving. Stop in a safe location before interacting with it. Report emergencies through the appropriate emergency and Company reporting channels.
10Availability and changes
We may maintain, update, modify, or discontinue App features. Interruptions may occur during maintenance or because of technical issues.
Where reasonably practicable, we will communicate significant changes affecting users. The App is not guaranteed to be continuously available or free from errors.
11Suspension and termination
We may restrict or suspend access where reasonably necessary to address security concerns, suspected misuse, loss of eligibility, or breaches of these terms.
Where appropriate, users may contact fleet@talaeaalzaheya.com to request a review. Suspension does not remove applicable privacy or account deletion rights.
12Account deletion
You may request deletion of your account and associated personal data by contacting fleet@talaeaalzaheya.com. We may verify your identity before processing the request.
Any information retained for a legitimate, applicable purpose must be identified in the Privacy Policy, together with the reason and retention period or criteria.
Account deletion does not itself terminate employment or amend existing employment obligations.
13Intellectual property
The App’s branding, design, and Company-owned content remain the property of the Company or their respective owners.
You receive limited permission to use the App for authorised purposes. Uploading content does not transfer ownership of that content; you authorise its processing as necessary to provide the App’s services and carry out authorised Company activities.
14Responsibility and liability
Users remain responsible for their own actions and for following applicable laws and Company procedures.
To the extent permitted by applicable law, we are not responsible for losses caused by misuse, unauthorised access outside our reasonable control, or reliance on inaccurate third-party information.
Nothing in these terms excludes liability or restricts rights that cannot lawfully be excluded or restricted.
15Applicable law and disputes
These terms are governed by the applicable laws of the Sultanate of Oman.
Please contact us first to seek resolution of any concern. Unresolved disputes may be referred to the competent courts, subject to applicable mandatory legal requirements.
16Changes to these terms
We may update these terms and publish the revised version with a new effective date. We will provide appropriate notice of material changes and obtain further agreement where required.
17Contact
TALAEA AL ZAHEYA ASSO
Sultanate of Oman
Email: fleet@talaeaalzaheya.com
Website: www.talaeaalzaheya.com